# My odyssey certification details have been lost

**URL:** <https://community.apollographql.com/t/my-odyssey-certification-details-have-been-lost/7871>\
**Category:** Other Apollo Topics\
**Tags:** odyssey\
**Created:** [October 5, 2024, 6:31am UTC](https://community.apollographql.com/t/my-odyssey-certification-details-have-been-lost/7871 "2024-10-05T06:31:03Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![rahul](https://avatars.discourse-cdn.com/v4/letter/r/f14d63/32.png) [@rahul](https://community.apollographql.com/u/rahul)\
**Post date:** [October 5, 2024, 6:31am UTC](https://community.apollographql.com/t/my-odyssey-certification-details-have-been-lost/7871/1 "2024-10-05T06:31:03Z")

</div>

I have been taking my certification course for some time and i was about to finish some subtopics but when i logged in back after a week i couldn’t find my progress and i didn’t see any certification under my account.

---

<div class="post-metadata">

**Author:** ![silwal.shrawani](https://avatars.discourse-cdn.com/v4/letter/s/bbe5ce/32.png) [@silwal.shrawani](https://community.apollographql.com/u/silwal.shrawani)\
**Post date:** [October 28, 2024, 3:53pm UTC](https://community.apollographql.com/t/my-odyssey-certification-details-have-been-lost/7871/2 "2024-10-28T15:53:57Z")

</div>

hi Rahul did you get it back I am facing something similar

---

<div class="post-metadata">

**Author:** ![Michelle\_Mabuyo](https://sea1.discourse-cdn.com/flex019/user_avatar/community.apollographql.com/michelle_mabuyo/32/80_2.png) [@Michelle\_Mabuyo](https://community.apollographql.com/u/Michelle_Mabuyo)\
**Post date:** [October 29, 2024, 3:05pm UTC](https://community.apollographql.com/t/my-odyssey-certification-details-have-been-lost/7871/3 "2024-10-29T15:05:37Z")

</div>

Hi there @rahul - apologies for the late response. I’m going to send you a DM to further invesigate - let’s troubleshoot there!

---

<div class="post-metadata">

**Author:** ![rahul](https://avatars.discourse-cdn.com/v4/letter/r/f14d63/32.png) [@rahul](https://community.apollographql.com/u/rahul)\
**Post date:** [February 4, 2025, 8:25am UTC](https://community.apollographql.com/t/my-odyssey-certification-details-have-been-lost/7871/4 "2025-02-04T08:25:19Z")

</div>

Hello @Michelle_Mabuyo,

I completed my GraphQL Associate Developer Certificate on 21/10/2024. However, when I logged into Odyssey today to work on my next certification, my certification progress seems to have changed completely, and it shows that I haven’t completed any certifications before. Could you please look into this issue?

Thank you!

---

<div class="post-metadata">

**Author:** ![Michelle\_Mabuyo](https://sea1.discourse-cdn.com/flex019/user_avatar/community.apollographql.com/michelle_mabuyo/32/80_2.png) [@Michelle\_Mabuyo](https://community.apollographql.com/u/Michelle_Mabuyo)\
**Post date:** [February 4, 2025, 2:52pm UTC](https://community.apollographql.com/t/my-odyssey-certification-details-have-been-lost/7871/6 "2025-02-04T14:52:25Z")

</div>

Hey there @rahul - sorry to hear about this. This typically happens when a different login is used, for example, logging in with a personal email instead of a company email.

Could you please send me a DM with your email(s) so I can investigate?

---

<div class="post-metadata">

**Author:** ![Michelle\_Mabuyo](https://sea1.discourse-cdn.com/flex019/user_avatar/community.apollographql.com/michelle_mabuyo/32/80_2.png) [@Michelle\_Mabuyo](https://community.apollographql.com/u/Michelle_Mabuyo)\
**Post date:** [February 5, 2025, 2:43pm UTC](https://community.apollographql.com/t/my-odyssey-certification-details-have-been-lost/7871/7 "2025-02-05T14:43:13Z")

</div>

This has been fixed through DMs 🙂